Customer Survey

Good sales figures and a loyal customer base were not enough to satisfy us. We wanted to know more and asked our customers to rate our services according to the following criteria:

How do you rate	Very Good	Good	Satisfactory	Poor
1. our advice	( )	( )	( )	( )
2. our adherence to deadlines	( )	( )	( )	( )
3. our flexibility in response to changes	( )	( )	( )	( )
4. our service and support	( )	( )	( )	( )
5. the quality of our translations	( )	( )	( )	( )
Any further comments:
Would you recommend our services? If not, why not?		( ) Yes	( ) No

Result

We achieved an A- overall for criteria 1 - 5, narrowly missing the top mark!

Many further comments went further than we hoped:
"Very good business relationship built on trust" – "It is a great pleasure to work with you" – "Keep up the good work" – "Always a pleasure to work with you" – "We are extremely satisfied with your work and particularly appreciate the friendly and professional approach adopted by your company" – "I am delighted to have found your team to work with. Thank you so much".

And last but not least: every respondent would recommend our services to others!

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